John McHugh is the Director of Public Relations, Training and Leadership Development for Kwik Trip, Inc., based in La Crosse, Wisconsin. In his role at Kwik Trip he has helped the company achieve recognition as a Top Workplace as listed by the Milwaukee Journal Sentinel, the Minneapolis Star Tribune and the Des Moines Register. Prior to joining Kwik Trip in 2004, John was an instructor and principal at Aquinas High School in La Crosse. He holds degrees from the University of Saint Thomas in Saint Paul, Minnesota and the Gregorian University in Rome, Italy. John sits on the Boards of the Friends of Wisconsin Public Television, Trust Point, National Mutual Benefit Society, Marywood Franciscan Spirituality Center, Viterbo University and the Mayo Clinic Health System in La Crosse.He and his wife Maggie enjoy living at their log home near Sparta, Wisconsin.
Regardless of your role, what are people, customers and business partners looking for in you? What is the workplace culture you have created with your team that leads to success? Creating a mission driven culture with compassion and trust turns satisfied customers into loyal customers. In addition, if the work we do is tied into a purpose beyond profits our job satisfaction increases substantially and employee turnover is reduced.Join John McHugh as he explores the role you play in your organization’s success and how you can find the key people to help you achieve that greatness. His examples and stories are ones that you won’t forget.
•The value of creating a sense of purpose among employees
•The ROI of compassion based customer service
•The importance of treating employees well
•The value of praise and recognition in the workplace.